{"product_id":"china-tower-efficiency-improvements-in-maintenance-operations","title":"China Tower: Efficiency Improvements in Maintenance Operations","description":"\u003cp\u003eChina Tower Co., Ltd. (China Tower) is China’s largest provider of telecommunications tower infrastructure services and plays a critical role in the country’s 5G network deployment. As 5G base stations proliferated, the Harbin Branch of China Tower faced rising maintenance costs and increasing operational complexity, particularly in managing power outages under tight time constraints.\u003c\/p\u003e\n\u003cp\u003eAfter discontinuing outsourced maintenance and adopting centralised scheduling, the Harbin Branch piloted a smart maintenance platform in Nangang District of Harbin City. The pilot demonstrated promising improvements in outage response and cost efficiency. In June 2022, Mingyao Chen, Vice President of the Harbin Branch, faced a key managerial decision: whether, and how, to expand the smart maintenance platform to other districts across Harbin City. The case invites students to evaluate the trade-offs involved in scaling a data-driven operational system, considering organisational readiness, governance design, and operational risk.\u003c\/p\u003e\n\u003cp\u003eStudents will be able to analyse - operational challenges of maintaining large-scale infrastructure under uncertainty; trade-offs of decision-making and algorithm-driven optimisation; challenges in scaling a digital operations platform; rollout strategies that balance efficiency gains with operational risk and governance considerations. The case is suitable for undergraduate and graduate courses in Operations Management, Business Analytics, and Strategy.\u003c\/p\u003e\n\u003cp style=\"text-align: justify;\"\u003e\u003cstrong\u003eInspection copies and teaching notes are available for university faculty. To receive an inspection copy and teaching note, please email \u003ca href=\"mailto:cmpshop@smu.edu.sg\"\u003eccxshop@smu.edu.sg\u003c\/a\u003e with your registered faculty email ID and a link to your contact information on the faculty directory at your university as verification. An inspection copy and teaching note will then be sent to your faculty email account.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eDownload information\u003c\/p\u003e\n\u003cp\u003eSMU Faculty\/Staff can download the case \u0026amp; teaching note on iNet with your SMU login ID \u0026amp; Password via the following links:\u003c\/p\u003e\n\u003cp\u003e·      \u003ca href=\"https:\/\/smu.sharepoint.com\/sites\/admin\/CMP\/cases\/SMU-25-BATCH%20%5BPDF-Pic%5D\/SMU-25-0040%20%5BChina%20Tower%5D\/SMU-25-0040%20%5BChina%20Tower%5D.pdf?CT=1771576911127\u0026amp;OR=ItemsView\"\u003eThe Case (SMU-25-0040)\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e·      \u003ca href=\"https:\/\/smu.sharepoint.com\/sites\/admin\/CMP\/cases\/SMU-25-BATCH%20%5BPDF-Pic%5D\/SMU-25-0040%20%5BChina%20Tower%5D\/SMU-25-0040%20%5BChina%20Tower%20TN%5D.pdf?CT=1771576907528\u0026amp;OR=ItemsView\"\u003eTeaching Note (SMU-25-0040TN)\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003eFor purchase of the case and supplementary materials via The Case Centre, please access the following links:\u003c\/p\u003e\n\u003cp\u003e·      The Case (SMU-25-0040)\u003c\/p\u003e\n\u003cp\u003e·      Teaching Note (SMU-25-0040)\u003c\/p\u003e\n\u003cp\u003eFor purchase of the case and supplementary materials via Harvard Business Publishing, please access the following links:\u003c\/p\u003e\n\u003cp\u003e·      \u003ca href=\"https:\/\/hbsp.harvard.edu\/product\/275SMU-PDF-ENG\"\u003eThe Case (SMU-25-0040)\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e·      \u003ca href=\"https:\/\/hbsp.harvard.edu\/product\/276SMU-PDF-ENG\"\u003eTeaching Note (SMU-25-0040)\u003c\/a\u003e\u003c\/p\u003e","brand":"Centre for Case Learning Excellence","offers":[{"title":"Default Title","offer_id":44107131125802,"sku":"SMU-25-0040","price":6.0,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2115\/0283\/files\/smalliStock-1486727512copy.jpg?v=1771577878","url":"https:\/\/ccx-shop.smu.edu.sg\/products\/china-tower-efficiency-improvements-in-maintenance-operations","provider":"Centre for Case Learning Excellence","version":"1.0","type":"link"}